Re-opening – Operation


Below is a comprehensive list of all changes and what they will mean for you.

These restrictions currently apply to our Collingwood facility.


Climbing (Who & When)

Opening hours

We’ll be open 6am – 10pm Monday to Friday. On weekends we’ll be open 8am – 8pm.

Can I just rock up and climb?

Yes you can! Booking is no longer required.

Who can climb

Everyone! We’ll be open to all customers from November 24th, this includes members, multi-pass and casuals. Come on in!

How long can I climb for?

As a courtesy, we ask that all customers keep their session times to a limit of 3 hours.

Queuing & Priority Booking

Are bookings still required?

Bookings are no longer required.

What are priority bookings?

There will be an allocation of reserved places included in the venue capacity, which members can book advance during peak periods. This should be particularly handy for members with work or family commitments.

Reserve your space here

Queuing - What happens if the gym is full?

We have implemented a queueing system to help smoothen the ‘wait-before-entering’ process.

If you enter the gym during a period where we are at capacity you will be asked to scan in and join the queue. You will receive a text message to confirm your place in the queue, followed by a text message once a place has become available. You have 15minutes to return to the gym and scan in after receiving the ‘place now available’ text.

I don't want to climb, can I still come in?

We will be allowing spectator entry, however you will need to check in during arrival.

There will be a QR code which you will be asked to scan, which will take you to a form to fill in. Please complete this before entering the venue.

Can I see how busy the gym is before I come in?

We have added a live usage gauge to the bottom of our website home page.

This will help to better inform you of when it is best to go and can assist in making and changing plans on the fly.

Visiting the Gym

I have flu like symptoms , can I still come in and climb?

No. Stay home if you feel unwell. If you have a fever, cough, or difficultly breathing, please stay home and seek medical care if needed. In case you missed it…PLEASE STAY HOME.

Do I have to wear a face mask?

Yes, masks are currently required while visiting the gym.

Can I use cash to pay?

No. We will be only be accepting card payments.

I have missed the Urban Climb staff and members, can I give them a hug?

Hey! Back off! Please, no hugging! Air hi-fives are fine though. Please keep a 1.5 meter distance from staff and other climbers.

Can I bring my dog along to the gym?

Yes, please do! We’ve missed all our members dogs.

Equipment & Facilities

Let's talk chalk

We’re still operating under a ‘no powdered chalk’ policy.

You may only use liquid chalk.

Can I hire chalk and shoes?

Chalk will be unavailable for hire, in line with our ‘no powder chalk’ policy. You will be able to hire shoes, they will be sanitised between users.

Can we brush holds?

Absolutely. Brushing is encouraged!

Can I have a shower after my climb?

Yes! Showers and other communal spaces will be reopened.

Can I still use the weights and gym areas?

Yes, pump that iron! There will be cleaning procedures in place after using equipment that all members must follow.

Yoga & Fitness Classes

Can I attend physical yoga/fitness classes?

Yes! We will be reopening a few yoga and fitness classes. Keep an eye on the classes portal for when they reopen.

I want to use the yoga room, do I need to bring in my own yoga mat?

All yoga equipment will be available. There will be cleaning procedures in place after using equipment that all users must follow.

How many people will be in each physical class?

10 people or less. Class sizes have been reduced to comply with covid restrictions.


What's happening with my membership?

Memberships will remain the same. Suspended accounts will be reactivated when you scan to climb at one of the facilities.

Can I use my free +1 member benefit?

Oh yeah! All friends are once again welcome.

Route Setting

Will there be less problems on the walls?

No, the gym will return to regular route density.

How often will the climbs be changed?

There will be 2 resets per week.

We understand that was a lot of info to take in. We hope it all made sense.

Still have questions?

Let's chat!