Re-opening – Operation
(Victoria)
Below is a comprehensive list of all changes and what they will mean for you.
These restrictions currently apply to our Collingwood facility.
Climbing (Who & When)
Opening hours
Can I just rock up and climb?
Who can climb
How long can I climb for?
Queuing & Priority Booking
Are bookings still required?
What are priority bookings?
Queuing - What happens if the gym is full?
If you enter the gym during a period where we are at capacity you will be asked to scan in and join the queue. You will receive a text message to confirm your place in the queue, followed by a text message once a place has become available. You have 15minutes to return to the gym and scan in after receiving the ‘place now available’ text.
I don't want to climb, can I still come in?
There will be a QR code which you will be asked to scan, which will take you to a form to fill in. Please complete this before entering the venue.
Can I see how busy the gym is before I come in?
This will help to better inform you of when it is best to go and can assist in making and changing plans on the fly.
Visiting the Gym
I have flu like symptoms , can I still come in and climb?
Do I have to wear a face mask?
Can I use cash to pay?
I have missed the Urban Climb staff and members, can I give them a hug?
Can I bring my dog along to the gym?
Equipment & Facilities
Let's talk chalk
You may only use liquid chalk.
Can I hire chalk and shoes?
Can we brush holds?
Can I have a shower after my climb?
Can I still use the weights and gym areas?
Yoga & Fitness Classes
Can I attend physical yoga/fitness classes?
I want to use the yoga room, do I need to bring in my own yoga mat?
How many people will be in each physical class?
Memberships
What's happening with my membership?
Can I use my free +1 member benefit?
Route Setting
Will there be less problems on the walls?
How often will the climbs be changed?
We understand that was a lot of info to take in. We hope it all made sense.
Still have questions?